Western Wyoming Dermatology and Cosmetic Surgery

Very friendly and efficient staff! I went to get some moles removed and the doctor wanted me to see their surgeon to remove them from my face. She didn’t want to leave me with scars that would be worse than my existing moles. I appreciate her honesty and she helped me with my other skin concerns! I have an appointment booked with their surgeon. I have been a patient here for years and have always had great care!

I was called back in a timely manner! All the staff was very courteous. Dr. Afton is great! She has a humorous and calming personality. I love how they set a check up appointment for the following year, I didn’t have to think about.

If you are concerned about medical gaslighting, do not see Kent Shippen. I saw him around a year and a half ago with what turned out to be a serious health condition, which at that point was starting to show subtle symptoms in the skin. He blew off all my concerns, didn't run any tests although I asked. Set my health progress back by a year so things were much worse when I finally started to figure it out.

My question: is this practice's core principle to provide service or simply to generate a profit for the corporate umbrella? Example: After being instructed by email to fill out all forms online, which was also an unhappy and time consuming task, I was then handed a clipboard upon checkin with an apology that that system was not functional. When reported to headquarters "40 times" nothing was done about it. This is emblematic of a lack of care, concern and professionalism, which is also reflected in the tired appearance of the offices. The good staff seem to be taken advantage of by the head office in Florida from where they run about 150 clinics. A little digging revealed that this sorry situation is common with both unhappy patients and employees as well: from ChatGPT "🌐 Overall Reputation While some patients report positive experiences, the organization has received mixed reviews: Yelp: Average rating of 2.7 out of 5 stars based on 1,652 reviews, indicating general dissatisfaction among customers. Yelp Glassdoor: Employee reviews average 2.6 out of 5 stars, with only 31% of employees recommending the company, citing issues like lack of appreciation and a challenging work environment. Indeed: Some employees describe the environment as stressful, with reports of poor management practices." My advice: until they put patients, doctors and staff ahead of profit, go elsewhere.

I always look forward to seeing Jenny for my annual skin check-up, because it’s very thorough, from scalp to toes! I’ve been a client here for years, and the people working the front desks are so helpful and thorough also, setting up the next appointment, answering questions about the skin creams and lotions that I always buy on my way out. I’m giving it 5 stars ⭐️ 🌟 ⭐️ 🌟 ⭐️ because of their professionalism, and the care that they give.. always a pleasant experience!