Wells Fargo Bank

50 Buffalo Way Fl 1, Jackson, WY 83001, USA

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  • Emily Ketchum   Sep 13, 2019

    Manager Kyle, lied to my face and told me the girl I was initially working with was a new employee being trained. I’m a regular at this branch I know the workers.. I find it hard to believe she’s been training for a year.. and then proceeded to be rude and tell me to leave when trying to simply cash a check instead of depositing it first. Which I’ve done multiple times, at this very branch, and even that same employee has cashed my checks! They gave me a hard time so I simply stated I’ve done this before, then the manager waved up the next guest while he told me to leave. I filed a complaint with Wells Fargo on the phone. A fish has more adequate customer service skills than Kyle. He should not have that job..

  • Camille Maddox   Jul 21, 2020

    I went into this location to fix a fraud on my account, we waited to be helped while listening to the manager on duty tell to his employees that it was our fault he could tell just by how we looked when he didn't know what was going on. He was very rude, when we went with the banker to get the fraud taken care of which was WELLS FARGOS FAULT, he then threatened us by saying that if there was another fraud on the card we would no longer be able to bank with wells Fargo. They just lost a 10+ year user of their bank. Maybe if the manager didn't judge his customers based on appearance and we weren't threatened we would have forgiven Wells Fargo for their little screw up but I do not feel safe having my money with people that treat their customers so poorly. Will never use again.... beware of this branch. Would give zero stars but its not an option.

  • Reed Melicher   Aug 13, 2022

    Your ATM sucks. Trying to charge me $10 for my own money. I'd go inside but you're not open. It's not even Sunday. Tbh banks should be open on Sundays by now, it's 2022

  • william peters   Oct 03, 2022

    They don't open until 10:00 on Monday's then make it a complete hassle to cash a check from one of there customers. Going to start refusing checks from Wells Fargo. This bank is a joke.

  • Tim E   Oct 14, 2022

    Every single manager at this branch should be fired. I have to come to this bank every day for my job. At least twice a week I wait 30+ minutes in the drive-thru. As I write this review there has been ONE vehicle in front of me and I've been waiting 40 minutes. It's absolutely absurd. On top of that I have to drive 45 minutes a few times a month to another branch because this one won't give businesses more than one roll of change per day. And if you take them change that's not rolled they refuse it. They also don't have a notary. What bank doesn't have a notary? Bank of Jackson Hole is a great local alternative. No one should be doing business with the Wells Fargo Jackson branch. Not if you value your time or need actual banking services. Btw, finished writing this review and STILL waiting for the ONE vehicle ahead of me to finish. Wells Fargo upper management should be embarrassed of this branch. What a joke.

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