Teton Motors

I never review but after my experience with TM I felt compelled to, having no other recourse. I brought my car in to the collision center for an evaluation after being hit. The team there looked over my car, and provided me with an estimate. They let me know that the parts were on backorder and they'd let me know when the parts came in. My insurer sent me the check for the necessary work, and after a number of weeks without hearing anything, I called TM to ask if the parts had come in. To my surprise, they told me they had no record of me coming in, no record of the estimate they sent my insurer, and they had a different name associated with my phone number (I've had the same # for 20 years). Thinking there might be some understanding, I emailed the woman who I had initially worked with to get the estimate, and upon not getting any response, forwarded the email to the VP. I've still not heard back from anyone so now I have to go back to my insurance, have them cancel the checks that they've already cut, and begin the process over again with a new collision center. It's been 3 months since the initial accident. The whole ordeal has been a headache and a giant waste of time.

On vacation my check engine light came on. The service department is closed weekends, so Monday morning I dropped off my truck as directed by Bruce the service manager. He explained that all vehicles are worked on in the order they are received. Also he stated that it could take 3 weeks to diagnose my truck. 42 days days later this guy hasn’t touched my truck. I made numerous calls to Bruce, not 1 call returned. After being assigned to Nathan a great line of communication was opened. He didn’t always have good news, but he was transparent and honest. Bottom line, I needed a new engine. Again Bruce made no effort to resolve any issues with my truck. I finally emailed GM and Jim Auge (co-owner) to get the ball rolling. I was assured that Bruce understood that my truck was a priority and because it was the oldest ticket, the truck would be completed. He still made the decision to refuse to work on my truck and challenged me for contacting GM and the owner. So, I sent another email to the owner and he was able to get my truck complete and returned to me in only 62 days. I highly recommend that you seek out Nathan as your advocate if you are desperate enough to leave your vehicle in Teton Motors service department. He will be forthcoming and honest about your situation. Bruce will lie to your face, shake your hand, and the minute you leave the service department he will forget who you are or what he promised to do for you. I have to admit that I was completely surprised that I was asked to submit a review after my experience with Bruce.

When we decided to make a trip to Jackson we left Kemmerer early enough so we would arrive in time to complete a purchase during the Saturday business. We called Teton Motors when we were halfway there as they opened. Yancy was not certain the vehicle we had chosen was available as another person had expressed interest. We were somewhat disappointed but several minutes later he called back with the good news. When we arrived in Jackson Yancy was on target, brought the vehicle to us for inspection and the process began. Though he had some glitches with the computer system he quickly figured out the problem, solved it and we were able to make our purchase. Thank you Yancy, great job, you do Teton Motors proud. Mary & Bill Thek

Teton Motors is impressive. I had been looking for a used car for weeks to replace my totaled Jeep Compass. The new Chevrolet Trailblazer fought my eye. I drove one in Salt Lake and wanted to buy it but the dealership had already sold it. I expanded my search. Nothing in Salt Lake. I found a beautiful black 2022 Trailblazer RS at Teton Motors in Jackson, WY. I called and spoke to Jon. The Trailblazer was on a test drive. He called me back later to tell me it was available. I wanted to buy it. The price was good and he made it better by finding additional incentives. I wanted to pay with cash, check ir cashiers check. Teton Motors was happy with any form of payment and didn’t bother trying to get me to finance. 👍🏻👍🏻👍🏻 We discussed options for delivery. I chose to drive to Wyoming and pick it up. John gathered my info on the phone. I paid $500 by card to hold the vehicle. He and the team at Teton prepared all paperwork before arrival. Two days later I drove to Teton Motors and 30 minutes after arriving at the dealership, I left with my new Trailblazer. What a great dealership experience. I have never seen better. Thank you Jon and team for making a great Trailblazer buying experience.

1,600 miles from home on vacation., My Colorado battery died. I got a jump and drove straight to Teton motors Chevrolet in Jackson, Wyoming. Service department was going to close in 40 minutes and I explained to their service writer, Nathan, my situation. He kind enough to help me out, he did a check and saw the battery was dead and replaced it under warranty. Great dealership and thoughtful staff.