Teton Gravity Research

Ordered sweatshirt on December 11th. Today is January 19th and I still haven’t received any shipping info from TGR. Sent 4 emails now asking for an update or refund, but received nothing more than auto responses offering 20% off next order which I won’t be placing due to this experience, and prior to this I was returning customer. Cool designs and gear if you can get it delivered, but service has really been lacking. Disappointed because I really like their stuff, but not worth the hassle.

Ordered a $140 fleece on 12/16 and finally cancelled my order after over 3 weeks of waiting since it had not shipped. With the amount of money they are asking for their products you would expect much quicker shipping. Recommend to others that they take their money elsewhere.

I would give a zero if possible. Ordered the Grateful Dead goggles which looked very cool. First issue is that they came with two lenses but both were the same (not as advertised). They were also advertised as large enough for glasses and there is no way. I emailed customer service twice over a two week period to see if a larger size was available and to get the promised other color lenses. No response! I would have kept if they would have responded and at least exchanged to lenses. It left me no choice but to return which still cost me the shipping. Great idea but poor execution with NO customer service.

Ordered one sweater that I liked and received it within 3 weeks, still took longer but it arrived eventually. Ordered another as a gift, has now been over a month and we haven’t received package, or even an update on packing and shipping. Sent four emails now asking for update but no word from company except generic email offering me a discount from my next order. Neat gear and designs but NOT worth the hassle. Sweater was ordered 2 weeks before Christmas and it’s January 13th now, still no update

Tommy went out of his way to get me the size of shirt for me, even offered his own. Super kind! Thank you for the awesome new t-shirt!! Everyone is always really kind at this store.