Stio

10 East Broadway (Cache St. Entrance) Jackson, Wyoming 83001

Stio is an innovative clothing and outerwear brand based in Jackson Hole and dedicated to creating clothing with an emphasis on technical performance and versatility. Stio designs beautiful, functional products made sustainably for everyday mountain life.  Stop in to their flagship store on the Town Square in Jackson, or their satellite shop in Teton Village at the base of Jackson Hole Mountain Resort, and check out the new summer line. Items like the rugged Downwater Anorak and stylish, camp-ready Eddy Shirt will have you looking and feeling your Jackson Hole best.

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  • T Magsino   Dec 06, 2018

    I'm writing to thank Stio Customer Service, specifically Alex. After my online order delivery was stolen in my apartment building, he quickly helped me to navigate the situation and provided a replacement. Stio is of the highest quality both in their goods and in their customer service! - New York City

  • Alison Rooney   Dec 08, 2018

    I purchased several items for me and my daughter before the Black Friday sales. I saw that the items dropped in price and I reached out to see if they would honor the sale price. It took three phone calls, three emails and a tweet to get a response. Eventually, I did receive the discounted price but I had to engage several times with a customer service rep to get the reduced price. After another week, I received a fairly rude email stating that they wouldn’t honor the sale price and that I could get a 20% discount on my next purchase. I even sent a tweet to the CEO but no response. Seems very complicated for a purchase of recreational items. I don’t think I deserved the unpleasant email for asking about the policy. I don’t think I will be back for additional items. Just too difficult and unhelpful staff.

  • Stephen D   Jan 13, 2020

    I would first like to start off by saying that my experience with Stio has been incredible. The customer service has been amazing and the quality of products you get is top notch at a very good price. I've used there jackets for years and just bought some new ski pants a few days ago and love them. Thanks!

  • james bourret   Jun 22, 2020

    Stio (online) has the worst customer service I've ever encountered. Ordered a jacket, they say it has shipped when it hasn't, now they are totally unresponsive. Buyer beware!

  • Marci Hutchinson   Nov 03, 2020

    Buyer beware of purchasing anything online from this store. I ordered 2 jackets for approximately $300. They were not the quality I would expect for the price and they didn't fit right. I returned them 3 weeks ago and have a tracking receipt they received it over 2 weeks ago. No refund yet, or even an email that they received it. I have also left 3 messages at the customer service line, which nobody ever answers, and sent an email with no reply. This is my last effort to get their attention. I am not alone as there are a ton of reviews on Yelp with the same experience. And they can't blame COVID, a lot of those are from over a year ago. I'm sure the store is fine but do not order online!

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