St John’s Medical Center

Had a medical emergency while on vacation in Jackson. From the EMS personnel to the ED staff to the OB (Dr. Girling) who performed my procedure to the nursing staff - all were wonderful, kind, and efficient. It was a total of 4 hours from when we called EMS to the time I was recovering post-op. Even though it was a horrific event, all made me and my husband feel welcome and included in decisions.

If I could give zero stars I would. I went here for a check up about two years ago now and am stuck paying an $800 medical bill. The day I went in I asked if my insurance would cover the costs to go to this doctor and was falsely told that I would be covered. For the first year they kept trying to contact me and told me I owed the absurd $800 amount, meanwhile I never received a physical bill in the mail and they claimed to have emailed me it but it took an additional 3 times of contacting them until I actually received the bill. The doctor opted to run additional tests on me while I was there and again, I asked if my insurance would cover the additional test. The doctor, or nurse, left the room and came back in to assure me it would be covered. Then here I am paying this insane bill in hopes for it to not go to collection and ruin my credit. I have tried calling customer service about this and have explained this to them just to be told that it’s my responsibility to check my insurance and what it covers out of network. I was deceived to begin with starting at check-in the day I had to go to this facility while I was living out of state. Not once did they tell me I was out of network or the consequences of going here because again, they claim that’s all on me. I would recommend you stay far away from this place. Very unprofessional and just want to take your money.

While on vacation to tour "Yellowstone in the Winter" I required medical attention and had to check in at St John's Hospital. I spent two plus days. I have been treated at a couple other hospitals but never received the 5 Star treatment I and my wife received at St Johns. They were kind, considerate and no staff person left my room without asking if there was anything else they could do for me. All of the medical staff is knowledgeable and professional in their care. A case or patient management person came in the first day to see how I was doing and recommended to my wife lodging they had for patient's families. This was a small cabin that was not only cozy but reduced our unexpected cost considerably. My wife and I almost hated to leave the hospital. We felt we were staying with good friends and family. Thank you St John hospital, nurses, doctors and staff.

We’ve had all 3 of our little girls here and each time has been great! Ali, Mallory, Julia, and Ashley all took care of us in the birthing center. The layout of the place is nice as well. Good amount of room in the facilities. Clean, comfortable and the cafeteria has good food! The massage after birth and the steak dinner make for an unreal experience! We had Dr. Giovinini and Dr George, both excellent! Thank you everyone at St. Johns- The Lackner Family

Just wanted to give a shout out to the staff on the night of 12/30/2022. My son fractured his left arm ice skating in the town square. We waited less than 5 minutes for him to be seen. The Doctor, the Nurse, the X-ray Tech, and the gentleman that helped check us in, we’re all fantastic!!! Thank you for taking great care of my son!