Spectrum Enterprise

New "smart" routers are terrible. Cannot setup IP reservations on your own, cannot port forward on your own. Cannot setup a DNS server. Was on hold for over 20 minutes JUST to reserve an IP...and they STILL couldn't get it done. If you have security cameras, good luck. JUST GET YOUR OWN ROUTER. F Spectrum.

this is the worst customer service experience i have ever had. if i could give them 0 stars or even negative stars i would. the customer "service" person basically scams people. avoid at all costs. spectrum do better this is pathetic and dehumanizing

They lie they told me our phones were compatible. They walked us through the setup and then said that they were not. My wife and I both work from home and have not had phones for 3 days. I even spoke to a lead manager she lied said she would call me back and crickets never heard from her she was going to listen to the phone call I had with the sales person who said my phones were compatible. Stay away if you need your phone they are crooks and legal action should be taken, leaving people without phones that depend on them for work. They are crooks!!!!°

I have never been more disappointed in a place as much as i have been in here. I generally disregard underwhelming customer service and locations, people are just trying to do their job after all, but there is a certain disregard for human decency that comes from here. I have rarely felt more insulted nor talked down to then my interactions here.

This is the very worst company I have ever had to deal with. I had to give it one star or it would have received none. My advice is to never sign up for anything related to Spectrum. I spoke to them on August 5, 2021. My service was paid for through August, 22, 2021. We could not agree on a rate so I verbally cancelled, stopped using their service on August 21, and returned the equipment on August 23. They billed me for service from August 24-September 23, 2021. I did not have their service then and refused to pay it. They said I had it for one day in August and therefor had to pay for the entire next month. They turned it over to collection service. This company is terrible! On top of that the service is spotty. They still owe me for 4 days when I had no service.