Spectrum Enterprise

701 Canyon Dr, Coppell, TX 75019, USA

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  • Steven Wagner   Jul 02, 2019

    set up internet service the installation fee was waived got my 1st bill and they charged me for installation . had internet access less than a week and had to contact them the next day cause installer didn't do his job. cancelled service and they still want me to pay for an installation that was waived by there online rep . and return there equipment . worst customer service ever

  • Tom   Aug 13, 2020

    I would not recommend Spectrum for internet services. My internet drops about 6 times a day with the LED lights displaying non-connectivity on their modem. Every time i call technical support, they claim that everything looks great on their end. Terrible service. Pick another provider.

  • Kevin West   Jul 19, 2018

    Spectrum Business internet service is horrible. Their customer service is friendly and professional but saddled with an awful product. My business has been been financially hurt by the poor internet service. When you report an outage (I do this on average once a week) they schedule a technician to come out. When it’s past time for the technician to arrive and I call and question where he/she is, they tell me it is no longer an issue with my location, instead, it has something to do with a wider area outage. Two days in a row this week my team has spent hours waiting for Spectrum to restore service. If I could give a negative rating I would.

  • Craig Wasilchak   Mar 09, 2020

    The worst business experience I have ever dealth with. Month to month does not mean you can imediately cancel. Cory the manager is not one bit of help. I think they must pay commisions on dragging out your cancelation request. Hurdle after hurdle. We own 2 business complexes and are letting our large customer base we do not allow Spectrum on our 2 properties.

  • Howard Hutton   Oct 02, 2018

    Had Auto Pay set up for 3 years. When our contract renewed and we got rid of TV everything went wonky. Auto pay does not work apparently. Have contacted credit card company. Card is fine. Spectrum will process 1 month then the rude people will call back saying no payment was made or it will take 60 days for autopay to be set back up so "don't do that". Have tried to talk to a manager/supervisor and either get hung up on or put on hold for 90 minutes till I hang up. Not sure what has happened to this company. Have not seen a bill in 3 months. Either am told that's not their department or I am on hold till I hang up waiting for bill copies. I tried looking online and get kicked out everytime I look at a bill detail. Tried pressing 1 for technical assistance and was on hold for an hour till I hung up. I guess they are a fine company Customer service is awful. Pretty sure they are still billing me for services I cancelled when contract renewed.

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