Shervin’s Auto and Tire Care

Went in on a Tuesday at 6am after a month of waiting for an appointment to get my check engine light fixed. they call me on Wednesday at about 2pm and tell me my car is ready. I go in the lady just hands me my bill & I’m like wait what did you even do? She gives me a bill for $100 for an oil and filter change. Nobody fixed my check engine light THE ONLY REASON I had brought it in that day. The manager or some guy in charge tells me his sorry and he can get my car IN 3 WEEKS. After a month of waiting for an appointment. Nobody took any accountability for their mistake, I had to miss work and get Ubers to drop off my car and didn’t fix it. They weren’t affected by the situation but I was. I wouldn’t go here again or trust them. Also the fact that they had my car for more than 24 hours just to do an oil & filter change, sketchy.

Sarah was super helpful in getting a same day appointment to fix a slow leak in my right rear tire. Fast service and affordable. I highly recommend!

Great customer service and quality (at a price). Had several parts replaced in my coolant system as well as work on the breaks. The labor costs were definitely more pricy than I thought, but I am happy knowing I supported a local business with great customer service. If you bring your car in, make sure you get an estimate on labor costs as they charged me quite a bit more than I was hoping for. But again, this is Jackson, and I imagine it would be hard to find quality service in town at a cheaper cost.

I brought in a ATV tire to get Just a tube put in and I got charged for a Mount and Balance. 1st of all who balances 1 tire and 2nd of all they put a Big bubble in my tire. Then they go and charge me supplies. Wow, will never go back to that business any. Next time a customer comes in with just 1 thing they need to get done, call the customer before doing any other work. Also inform the customer that when you installed the tube you accidentally put a bubble in a brand new tire. That would of been more professional. Funny how my boyfriend brought in an ATV Tire to get a tube put in and it only cost him 15 dollars and then I bring in a ATV tire and it cost me 45.58. Pretty messed up.

Received a simple oil change here I called first thing in the morning to schedule & to make sure they had all the info they needed on my vehicle to have the proper filter and oil ready. Brought it in later that afternoon at the scheduled time expecting 15-30 minute turnaround as a simple oil change should be. I waited almost 2 full hours while they claimed they were waiting on the parts (a simple filter and 10quarts of oil), which I assumed would have been prepared and thought of ahead of time being that they knew I was coming in at that time. To top things off, when I checked things out under my vehicle after the service was completed there was spilt oil all over my pan, leaking from my drain plug as well as filter, they must have been running low on rags that day, ha. Just plain ridiculous will not be using this shop ever again.