Shervin’s Auto and Tire Care

Spent 3.5k on repairs for my vehicle then drove it home, it was a three hour drive and after about an hour I stopped and saw they either forgot or didn’t tighten a lug nut, drove an hour with three lugs on, last I checked it was free to risk your life & vehicle but it’s a couple grand at Shirvins auto

Shervin's is the Best! We were stranded in Jackson on Memorial day weekend with no hotel, car and Shervin's put us back on the road with excellent service on our car! Can't say enough- You can't go wrong with Shervin's!

My rear brakes started tearing up the rotors as I was driving to the east coast and Rob came to the rescue. I got there in the morning and he was able to send me on my way by the afternoon. He ordered parts right after we initially talked about what was going on. He even ordered some parts that he wasn't sure he would need (before taking the brakes apart) just to make sure he could get me on the road as soon as possible. Even despite me rooting for his rival sports teams haha, he was super kind and willing to go the extra mile.

First of all Rob is an invaluable asset to Shervin's. He's always friendly, helpful, understanding and listens attentively. Up until this past summer/fall I'd only used Shervin's for tire change overs. But with my truck being ten years old I started to have front end components go bad. Throughout the course of the summer and fall I starting replacing parts as I could afford to buy them. So this led me to needing multiple alignments and this is were my respect for Shervin's and their employees (more specifically Rob and the gentlemen that does the alignments) really continued to grow. After I replaced some more parts and brought it in Rob said, "we only needed to adjust the toe, so we didn't need to do a full alignment" which saved me money. I thought it would need a full alignment and that's what I asked for but they did what was needed, because they are trained professionals and I am not. Each time which ended up being three different times I needed to get the alignment/toe checked Rob would call me a day or two later to ask how my truck was going. This last time I told him I was still hearing a slight rattle in the front end after replacing the Steering Gear box and Pitman arm. He said, "let's get it back in and double check it again, when are you free" My appointment was for 9am this morning 1/22/24 and the Alignment Tech (sorry I forgot his name but he is the only tech that does the alignments) came with me for a quick ride to hear the noise I was describing. He heard the noise and said lets get it on the lift and I will check it. He did and after checking all the steering components which were all tight, he notices I hadn't put the proper amount of grease in the lower ball joints. I thought I had and was worried about putting too much and breaking the rubber boot that I didn't put enough. He put the proper amount in both sides and also checked the upper ball joints, pitman arm, tie rod ends, idler arm and added grease where needed. He met me around front to check out with Rob and told him what he checked and what he did and Rob said, "great, let's get you out of here" NO charge for the recheck and grease. I was expecting to pay at least something for the recheck and or grease, I wasn't going in expecting something for nothing. I've only been in maybe a half dozen times in the past couple years for small items but my experience the first time with a simple tire swap has me continuing to call Shervin's and be a happy repeat customer. I live a stones throw from Shervin's which makes it convenient yes, but it's the people that keep me going back. Thank you and until next time

Had a nail in our tire and called ahead because we weren’t going to make it before they closed. David and the other tech were so kind and efficient and stayed after closing to help us out. We were so grateful! What an awesome business and crew.