Salt Lake / Jackson Express

Terrible service. Would give a 0 stars if possible. I had a round trip ticket from Northern Utah to Southern Utah, and both directions were terrible experiences. The drivers were consistently at least an hour late, and a trip that was supposed to take 7 hours took 12 because none of the drivers were on schedule so I would have to wait hours for my connecting shuttles. I’ve seen other reviews where passengers were notified if the shuttle was running late. That was not my experience. I stood at the shuttle pickup locations for a minimum of 30 minutes before the shuttles arrived. The buses and shuttles were dirty. The drivers are rude, and the customer service is a joke. After contacting the travel center about my experience, their response was “Sorry you had a poor experience, we hope you’ll travel with us again and change your mind!” I’d rather not travel at all than take the salt lake express again. Save yourself the trouble and use another form of transportation

Great drivers, always on time! They really help me get where I need to go and the drivers will help you getting where you need to go. Houston P. is one of the great drivers apart of this team. He drives so smoothly through town that I can take a nap on the way home.

I love the Walmart shuttle, it’s always on time and the drivers are always greeting you with joy or enthusiasm. I will say that there are a few bus drivers that aren’t as safe as others, but Houston P. is not one of those, he is a very safe driver. Constantly aware of everything he’s in control of, he’s never on his phone, and his braking and acceleration are very gentle and barely noticeable. So far, he is the greatest shuttle driver I’ve had. Thank you Houston for getting me to my destinations safely and in a timely manner, you are appreciated!

Salt Lake Express provided a superb experience for our company guests from Las Vegas to Mesquite and return to Las Vegas. The Coach was timely, clean and very comfortable. Thank you Salt Lake Express.

I just rode from Idaho to Salt Lake City with Maddie Hill. She was superb all around. She showed up on time with a smile at 5 am in the morning. Not only was she friendly, but she was super helpful when it came to handling my luggage and announcing our stops. I knew exactly what to anticipate so I could get some rest. She was a very safe and capable driver as well. I arrived at my destination on time and rested. Hopefully some of you get the chance to travel with her. She made my experience with the Salt Lake Express very positive.