Salt Lake / Jackson Express

785 S Railroad Ave, Sugar City, ID 83448, USA

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  • Madison Cady   Feb 25, 2022

    Russ Barnum is amazing PT Barnum may have been the greatest showman but Russ is the greatest bus driver. He was very supportive and exited for our team and personal wins. This helped tremendously with our moral. He also had a great temperament and was always willing to help out. Getting us closer to a building or carrying large baggage and providing as much comfort as possible (specifically with not leaving us behind.) This was a great experience and has given us great hopes for future drivers to be just as amazing!

  • Kristina I   Jul 01, 2022

    Drivers are nice and good drivers, which is the most important thing. However the last 2 times I've ridden, the bus has been an hour late. Some of the busses need to be updated. Today's bus had no AC, a broken door, and the plug-ins didn't work.

  • Zachary Tribby   Jun 21, 2021

    vary cool driver. provided me with good company. and headphones. jason derby. vary cool guy

  • abhishek sankar   Jun 15, 2022

    This was my team's first trip to the United States. Our driver, Brett Borach, made our journey one to remember. He was friendly, professional, and went out of his way to ensure that we were all comfortable during our visit. Very enjoyable experience made that much more by driver Brett. 10/10 Highly recommended!

  • Alisse Larkin   Jul 18, 2022

    Terrible service. Would give a 0 stars if possible. I had a round trip ticket from Northern Utah to Southern Utah, and both directions were terrible experiences. The drivers were consistently at least an hour late, and a trip that was supposed to take 7 hours took 12 because none of the drivers were on schedule so I would have to wait hours for my connecting shuttles. I’ve seen other reviews where passengers were notified if the shuttle was running late. That was not my experience. I stood at the shuttle pickup locations for a minimum of 30 minutes before the shuttles arrived. The buses and shuttles were dirty. The drivers are rude, and the customer service is a joke. After contacting the travel center about my experience, their response was “Sorry you had a poor experience, we hope you’ll travel with us again and change your mind!” I’d rather not travel at all than take the salt lake express again. Save yourself the trouble and use another form of transportation

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