Salt Lake / Jackson Express

I book a lot of travel for individuals in my line of work, and I have never had such a smooth experience as when I worked with Jessa L in customer service who works down in the St. George location. We had a complicated account credit situation, and she handled it with ease. I've never had an easier time booking travel!

THE worst!! They decided to just "skip our stop"....sorry, too bad, so sad. Buy another ticket 🤣 your ticker was for the time they didn't show, not our problem. We had purchased an advanced ticket, so the driver knew(or should have known)that someone was waiting at that stop....well, apparently he didn't want/need to stop, so too bad, so sad Not to mention we had some place to be on a schedule(my daughter's gymnastics competition, shes 12)-the entire purpose for the trip & now it will be missed because the driver didn't feel like picking us up. The level of incompetence is ridiculous!!! Update: despite having a pre-purchased ticket, for the driver skipping the stop & missing daughter's gymnastics competition, having to purchase 2 tickets to make it to our destination...we were offered a $30 credit for a future trip(no refund for the missed trip, no refund at all, just a credit for a partial next trip-so we can give them more money). That they may or not offer reliable transportation. It's laughable!! You just can't make this stuff up!!!

I've taken the SL Express twice this month and had a great experience both times! This is my first time on the big bus. I'm not sure how old it is, but it needs to be upgraded, IMO. It's incredibly noisy, wind whistling at a nearly deafening volume. The saving grace for this trip was the driver, Joseph Forbess. He's awesome! He deserves a raise and a mini fridge! 🤣🤣🤣 He's very friendly and professional, not to mention....he's a great driver! Please pass this on to him! And please......upgrade his bus! #4539 Thank you for providing this much needed service!! Jill Idaho Falls

Thank you Darron Swenson for a great trip! Darron was awesome & gave some time for me to get food where I hadn't eaten all day before the late trip. The bus was clean and I was worried about freezing while traveling but it was the perfect temp, it was also quiet for the passengers to get some sleep that late. Darron communicated with all of the passengers along the way on their stops and just went above & beyond to make sure everyone was taken care of. Darron was absolutely wonderful & extra bonus points where I made it to my destination early. Thank you Darron for a wonderful trip!

Aaron shippen made my first experience riding express a great one. He got out when I boarded and would make sure to let everyone know our stops and how far. He was great at checking in with everyone and so light hearted even with the AC broken, which was my only thing I had against the trip.