Rustic Inn at Jackson Hole

475 N Cache St, Jackson, WY 83001, USA

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  • Sarah Keller   Jul 22, 2021

    Beautiful resort! Only complaint is that we wish we could have stayed longer!! Pool is small but did the trick. Beds were extremely comfy...even the pull-out sofa! The grounds were incredible and we really enjoyed the nightly s'mores. We will definitely be back!

  • Christy Collins   Aug 10, 2021

    Beautiful cabins, very comfortable and Rustic! Within walking distance of their main street. Wonderful dining and bar on site. Great staff all around. Definitely on our have-to-visit-again list.

  • KVacc Arelli   May 23, 2021

    Close to everything, beautiful setting. Beautiful grounds, room nicely appointed. A bathtub would have made the cabin on the cold rainy days! Nice tapas in the bar. Great breakfast buffet. Nice friendly workers. Too cold to make it to the outdoor pool area. We were happy with our choice!

  • Kevin Phelan   Aug 15, 2021

    First the good, the rooms were comfortable and the grounds are wonderful. Love the fire pits by the river to relax in the evening. The staff was nice and helpful as well. Now the bad: when I am paying $600 a night for a place I don't expect to find a broken paper towel holder with a roll of paper towels on it in the common area bathroom to dry your hands. When we went to the pool, one of the lounge chairs was broken and propped up on a rock (and collapsed when I tried to move it), then they took that away and I had to carry over another (which was also broken.

  • Melissa Aris   Jul 05, 2021

    I would love to say this was amazing. The room itself with porch was great, absolutely no issues with the lodging. The issue is the customer service. Prior to our vacation (3 weeks) I reached out about coordinating horseback riding (and other things). The team at Rustic Inn must not communicate with each other or note the accounts. Front desk would say they would call back, they wouldn’t, I would call again and the circle just kept going. Finally they told me they vendor they used for horseback riding was booked, and offered a few other places I could call. I did, and we went with another vendor. But guess what I was charged for on my invoice at check out? Yep. Horseback riding. I have called 2 times, each time the person says they will look into it and call me back. Which they have not. This is just one example. There are many. I’m sure you can find many nice rooms with individual balconies or porches. I absolutely would never stay here again, it’s a good location and they offer a shuttle to town, but it doesn’t make up for the many issues with the front desk and dining.

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