Roy’s Auto Repair

This place is great. Work was done well at a fair price. Straight forward and honest. It's especially appreciated after being treated so poorly at the last few shops I tried to get my old car into.

I was in the area for extended time and started having issues with a steering gear I just had replaced elsewhere. Roy took time out of his very busy day to quickly diagnose it, said he could fix it in a few days if I wanted, but he advised me to keep driving it as he thought there wouldn't be an issue. Sure enough, a few weeks later and it was still going and I was able to take it back to the original mechanic. This would have been a several thousand dollar job that he turned away because it was in my best interest, if that's not an honest guy I don't know what is.

My daughter took her truck in to have the oil pressure sensor replaced and to have her door looked at because it wasn’t opening. They kept the vehicle for a couple of days. When she talked to them she told them not to do anything until they gave her a price to fix it. They never called and when she picked it up they had supposed replaced the door lever and told her she had an oil leak and added 3 quarts of oil. She had checked the oil before going in and it was not low. There is no oil problem the sensor needs to be replaced. They did not replace it. They charged her $500 which she never authorized tand after getting the truck back the oil pressure sensor was still messed up and the door still will not open. My husband called them and the guy wouldn’t let him get a word in. He talked over everything my husband tried to point out. My daughter called and told them nothing was fixed and she wanted her money back. The guy yelled at her and told her No then hung up on her. I would give this place less than 1 star if possible!!!! Go somewhere else!!! Horrible repairs and horrible customer service!!

Came from Canada and was down camping at the Grand Tetons and my front brake went on my car and no other mechanic shop in Jackson would take my car in and then I called Roy’s Auto Repair and he took my car in and got it fixed no problem, same day. Good service and good people.

Great towing service. I got a tow through AAA from the driver Tyler. He was so professional and efficient. My car broke down on 86 when I was out of cell service. I walked to get service and made the call to get a tow and Tyler called me as soon as possible, and even picked up the car himself even though I wasn’t with the vehicle. He was communicative and called again once he had cell service again and picked me and my friend up from the gas station a mile up the road and took us to the mechanic. Really helpful and FAST service (about one hour from the time I called to when I was at the mechanic). I would recommend this towing service.