Rocky Mountain Yeti Jackson

665 W Elk Ave, Jackson, WY 83001, USA

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  • Glenny Aragon   Sep 11, 2020

    I was on a road trip in Yellowstone when my car started failing. Engine light turned ON. We drove to Jackson hole to try and find a place to get it check. I went to a couple of places and they recommended we go to this dealer since they are A Jeep dealer. Jesse was friendly and I think he got good intentions. He said they were all booked but will try to take a look at the car. Coil 2 was failing and probably the spark which we knew from another place in Yellowstone. We left the car there on Thursday and came back on Friday around noon and at the time nothing was done. They started testing and almost around 5 came back and say they needed to do more testing as they did not know what was the problem. They don’t work on weekends so they said they will check on Monday. since we are from Utah we decided to leave the car and come back when the job was done. Monday I did not hear from them. They called me back on Tuesday and said they needed it to replace all coils and plugs and plus other things everything was going to be $1800 which I thought it was super expensive for something that took him 4 days to diagnose. I spoke to my mechanic and he said it should not be that expensive. I told them I wouldn’t do the job with them and I will come pick up the car. They charged me $255 plus taxes for diagnostic and insisted I shouldn’t drive the car. Even though I drove the car from Yellowstone to there, and the car was drivable. This is why I wouldn’t recommend this place: like I said my car was drivable when I took it there, when my mechanic went to pick it up. They have disconnected some cables and the car wouldn’t start. I paid for a diagnostic if The client doesn’t want to do the job you are supposed to LEAVE THE CAR AS IS. I don’t see other reason why they would do that other than to make it seem like the car was not drivable. Thank God my mechanic went to get it instead of me. Otherwise I would have been stuck paying an overpriced fix. My car got fixed for less than 1k and this included the amount they charge me to bring it to Salt Lake City. And by the way they were able to drive the car back so not true the car could not make it back.

  • Megan Waldrop   Feb 13, 2021

    My experience at the service center was excellent! Floyd helped take care of an issue with my warranty and console replacement. He was professional, communicative, and helped get me in a rental while the work was being done. Thanks again guys!

  • Tanya Vanpatten   Mar 29, 2021

    Mike was a great help to me in my situation. Much appreciated Mike! He knew his inventory and set me up with the right car. Thank you😀

  • Gb Gb   Feb 12, 2021

    Awesome Service.. I'm Traveling thru .. Minor emergency.. Got me right in even though booked up. Diagnosed / repaired the wheel bearing.. Back on the road safe. The service crew ..everyone are just down home good guys. Great work .. Very fair price.

  • Zachary England   Apr 15, 2021

    Jenny and Darren were excellent to work with on our recent transaction at Jackson Hole Yeti Jeep RAM. We were very happy with the services provided to get us into our new truck! Gave us a very fair trade value and we didn't feel yanked around like we have felt at other dealerships before. Will definately consider future purchases with the YETI group. Thank You!!

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