Rendezvous Mountain Rentals & Management

Rendezvous is SUCH a great team and I couldn't recommend them more. They have the best rates, the best customer service, the best properties. They always go above and beyond to make our stays wonderful and have been really helpful and accommodating when we've needed to make changes. Definitely recommend them over other rental companies or Airbnb/VRBO.

We would absolutely stay here again. The property management company was very responsive and informative as well as friendly to work with. The Ringer house was perfect for our group of 10 and really clean! They had quite a bit of items for the kitchen and the beds were pretty comfortable. It was a great location as well for ski in/ski out of the village.

We decided to do a vacation out West, the prices in the area are ridiculous but we found this beautiful home it had five bedrooms and was perfect for our family of 9. The master on the main and everyone else downstairs was perfect! The house was clean and well kept. There were lots of wild animal visitors in the backyard and we loved it!! The back patio, and BBQ made eating at home easy. The views of the mtns were awesome along with the convenience of getting to see all the surrounding sights. I would highly recommend this house!

I’m extremely disappointed in the greediness/lack of professional consideration with this business and the owner of the accommodation we rented. We decided a few short days ago to take our family to Yellowstone for vacation leaving Alabama on June 28th. We made reservations and within a few short days (I believe 5 days after) Yellowstone suffered a natural disaster with historic flooding. Our vacation plans consisted of the entire park… with accommodations for each area before we were to arrive in Jackson Hole for the final leg of our trip/ending in the southern region of Yellowstone. With the north flooded, it was like a domino effect on our entire vacation. We had no choice but to make the hard decision to cancel our trip only 8 days after booking. Every hotel, activity and event reservation was cancelled with no problems. Everyone was so nice with the EXCEPTION of Rendezvous Mountain Rentals. They refused to give a refund NOR would they change our reservation so that we come come in the Spring to snow-ski. They have now retained $2200 of our vacation funds. I will NEVER book with this company again. When a natural disaster occurs, you expect businesses to do the right thing and treat people with kind consideration but unfortunately, this company does not.

Intentionally misleading! Research, followed by questions to this company to ensure our best accommodations for our family was done 8 months prior to our booking. We have traveled and stayed in various homes in Jackson over the past 40 years, never have we had this experience. Of course we could not check in early due to their busy checkout day. We drove around all day with a baby in the car waiting. That's fine. I arrived at 4:04pm to their office, a bit of an inconvenience considering most rental homes have keyless entry and not the outdated unsafe key system. I stood there not to be greeted or welcome, instead "is it 4pm already?" Hesitating to give me my packet. When handed the packet, still no welcome, etc... I was then asked if I was familiar with Wyoming Air Conditioning. Confused, I said no. this was their way of breaking it to me that our $7,000 plus home had no AC in the 85 degree heat. I was expected to open windows every night, use fans, then close them every morning and pull all of the window treatments closed. Are you kidding!!! First no AC, then you want me to open all windows in this large home and close them. No ceiling fans in the secondary rooms and no breeze made the house warm at night and unbearable during the day!! When I called, after pressing the woman on the phone that this is not right, she did agree that they don't put it on the website because it would turn guests away. That they have had many meeting discussing if they should be transparent. Really!! By the amount of freestanding fans in the home, it is apparent I wasn't the only unhappy guest! Now I will say the home was beautiful! But cooking in the kitchen was miserable in the evenings. Waking up in the morning having to open windows was no fun. Many windows on the ground level where a bear or human could come into if they were open. So we were closed up. As we too have a property management company for vacation homes, the manager of RMR had the nerve to send me an email after going on to our site and telling me we also list ac as an amenity. Of course, when listing a property, you check off everything a home offers, ac is on that list. Instead of trying to smooth things over, he only continues to justify their intentional deception. Of my 35 years of booking homes all around the U.S. I never had to inquire or look to see if a home had AC, they all had AC. I believe firmly that RMR know that they should disclose that their homes do not have AC and not leave it up to the future guests to discover this upon arrival. Maybe by being totally honest and explaining how to keep the homes cool is the right thing to do, instead of tricking a guest into renting a home that will have a surprise dropped in their laps like we did. An added disappointment was that in the call and communication, I was never asked how could they make it right? Not once, I had to ask them if they were going to ask us what would make it right? It was very clear they didn't care. How very sad. Again, the home was lovely and would have been a place we would return to again, but no ac, no stay from us. Due the deception of RMR, we will not book with them again and we urge you to ask them if your home has ac, as they claim 90% of their homes do not. Although their competition seems to have 90% of their homes with AC.