PMS Rentals LLC

Machines are not new, the rzr turbo we rented was in horrible condition. One of the tires was almost flat, it burned oil. We paid for a 4hr rental but only used 1hr due to the quality of the utv. 2 weeks after rental we get a credit card charge from them without any reason and they won't respond. All the locals said this company are thieves and they're correct. Would never recommend them

Con artists. I wish I would’ve read the reviews. I have a pre auth charge on my card for $515.83. This business is claiming the charge did not go through even after sending multiple screenshots showing that it did. The owner is threatening to charge me a late fee for his mistake even though I brought the rental back 2 hours early. If you attempt to charge me again I am going to dispute the charge with my bank, cancel that card, file a complaint with the BBB, and you will be hearing from my lawyer. I have time stamped photos of the rental as well.

Had an awesome time with the wife and brother in law. We rented a 2 seater but it was broke so we got upgraded, for no additional cost, to an almost new 4 seater. Easy to work with and very friendly. I would recommend and use again.

On 8/4/22 I reserved online 2 turbo 4-seater machines for the following morning, having to pay for it up front. There is no info on the website about cancellation or refunds before you pay. When we got there we were given one turbo and a lesser machine. After 10 minutes we came back and I asked the attendant if we could change our reservation to one machine for 4 hours. He said that was ok so we left one and took the turbo. When we came back after 4 hours the kid told me he had not heard from his boss but I left my contact info to be contacted later that day about the refund and/or to use the rest of what I already paid for. I then sent an email to let him know the situation and find out about the refund status. I left another email the next day along with a voicemail since nobody answers the phone. I have still heard nothing almost a week later. If the attendant had told me that I could not adjust my reservation or that they dont do refunds I would have taken both machines for the 8 hours I paid for. In short, I paid $1800 for a 4 hour rental and the business will not respond to my repeated attempts at contact. I wish I could give a good review because otherwise the dunes were fun and the machines were fine but the lack of customer service and bad business practice left a very bad taste that I want other potential customers to be aware of before giving them money. Before leaving this review I looked at other reviews and found that many others have had similar problems with being overcharged or under-serviced but Google only shows the 5 star reviews show unless you look deeper.

Our whole family had a blast, my 13-year-old son, my wife and I, and my father-in-law who is in his late '70s. Beautiful scenery, exhilarating driving opportunities, with easy, moderate, and scary difficult trail options. The second half of our 4-hour rental, my teenage son and I did this carry options while my wife and father-in-law waited back at the base, lol! It's hard to appreciate how massive these dunes are until you're right there in them. Stunning views with a beautiful lake Oasis right in the middle. Who knew Idaho had a desert biome?!