PMS Rentals LLC

I will forever regret renting that utv to Ren. We tipped it on it's side because the condition were terrible, Ren told us all those stories of people getting hurt and flipping the car. But he never told me that he will charge us 35000 dol for the machine. We cracked some plastic and bent the passenger door just a bit. We also hurt our backs getting the thing back on its wheel and drove it back to the rental place, but still he is trying to say that he is losing over 1000 dol a day and sent a estimate of 35000 dol to my insurance after already charging my credit card over 6000 dol. I cannot express anough how much I regret doing any business with him. If you can call that buisness and not just scam or fraud. He will make sure that you sign papers before getting the utv, knowing that he doesn't do refund and that the rental cost already 500, you will just sign it. But be prepared you just signed your life away.He also charged us for gas and goggles and helmets without telling us about it until days later when you get charge random amount on your credit card. DO NOT RENT THERE THE FUN IS DEFINED NOT WORTH THE PAIN THAT COME AFTER.

Fantastic experience! Customer service was great. I experienced an issue while out in the dunes, and I was brought another machine to continue the fun. Our group of 6 rented 3 machines, and we all had a blast.

Super weird and unreasonable rental policy beware! We had cosmetic damage done to a side by side and they rightfully took our deposit until it’s fixed. We actually used the side by side for the rest of the day. However they continue to take $1000 daily until it’s fixed. Never heard of this before and of course we can’t get ahold of them. The total cost now is nearing more than a brand new side by side. This was never explained to us so would never recommend this rental company 6/13 reply: Trust me I was a customer. They’ve claimed similar things from other customers. Read the article from 2021 reporting this business to the attorney generals office. This business is acting very similar to when the lawsuit was “handled”back then. Insane charges continue to accumulate for the last three weeks. Even charging for helmets that were already broken. Again, nothing was explained or looked over before we used. Everyone stay away! If you have any sort of damage done, they’ll wreck your financial situation and stress level!

Our family had a wonderful time on the dunes. The machine we rented was clean and worked flawlessly. Ren was super helpful and friendly. We would definitely rent again if in the area.

Do not do business with this place- it’s not worth it your time or hard earned money. Find another rental company nearby. June 2023 my family went on a road trip and along the way PMS Dunes was a stop to ride dunes on a couple quads and UTVs. Note- here we are a year later and still no resolution. Before riding we signed a bunch of papers, one being an agreement to pay the tip over deposit of $6,500.00. Welp, my husband tipped a UTV on its side and we paid the $6,500.00 deposit. Fine, we agreed to it. No problem. Also, my insurance did not cover the accident. Okay, fine. However, after over 9 months of the incident of calling, emailing and talking to their sad excuse for a billing department (a guy named Ron), I have yet to know where my money went. Ron said he’d call me back by end of day or end of week, but he did not follow through. I’d repeatedly asked for an invoice… something showing justification for $6,500.00 taken. How much were the damages? Am I entitled to a partial refund? All great questions I don’t have answers to because I was provided no answers and no invoice. Ren, I hope your community, peers, and family are proud of the way you treat people and take money without providing justification for the charges. Other people’s hard earned money going to you, and you not providing documentation of where the money actually went. All I wanted this whole time was just to know where my money went. All I wanted was an invoice showing, wow, okay, this is where my money went. But that is obviously too much to ask from this company. Unjust enrichment off the backs of those taken advantage of. Also, we were promised a reimbursement for time that we were not able to use one of the quads, that never happened either.