Orsetto Italian Bar and Eatery

Orsetto has an atmosphere that was elegant. The music they have playing really sets the tone. The calamari is always a must for me and I truly enjoyed it. The mocktail I had was the Rosemarino and it was lovely. Although we very much so enjoyed the atmosphere the salmon could have had a little bit more flavor added. Nonetheless I would return.

We had a horrible experience at Orsetto. It started with forgetting an appetizer. When we got our entrees, a pasta was brought out 20 minutes later when three other people had the same pasta. One of the pastas we received was so bland and definitely was not seasoned. Once we got our food, our waitress disappeared for 45 minutes. We asked three other runners / waiters to tell our waitress we wanted the check. Our waitress treated us with such an attitude the entire time. While half of the group was getting up to leave since it was taking so long to get the check, they brought out a dessert for the bride and the birthday girl. After all of the terrible service, they charged us for the dessert we didn’t even order. There was a 20% gratuity already included. I have eaten at Orsetto before and not have this problem. This was probably one of the worst service experiences I’ve had and it was extremely disappointing.

Everything about this place was on point. We ate at the bar. The bartender was not warm and friendly but provided good service. The vibe was very chill and the food was great! The Caprese Salad was beautiful. The pastas were made in house and were cooked to perfection. They change the menu so you’ll just have to try what they have at the time. I’m sure I will be delicious.

This is an upscale , fine dining kind of a place. The service , atmosphere and food - everything was great ! We loved all of it. I only wish they were a little more kid friendly- such as have a kids menu and maybe have non-glass water cups for young kids. I will say that they did a great job of splitting the spaghetti and meatballs between my 2 kids and it was absolutely delicious. I LOVED their cheesy garlic bread. Their Spumone dessert is also a must have.

We had a reservation at Ossetra and were seated immediately, which was a great start. Unfortunately, after being seated, we waited nearly 10 minutes without anyone acknowledging our table. We eventually had to ask the hostess if we had a server assigned. Once our waitress came over, she was friendly and attentive for the rest of the meal. The biggest disappointment was the gluten-free situation. We specifically chose Ossetra because both Google and Resy stated they offered gluten-free pasta. That information is no longer accurate. They don’t offer a single gluten-free pasta option anymore, which completely changed our dinner plans. My wife, who has to eat gluten-free, ended up making a meal out of appetizers instead of getting the pasta she had been looking forward to. If those options are no longer available, the online listings really need to be updated so others aren’t caught off guard. Or at the very least offer a GF ziti lol, it’s like $2 a box at any grocery store. The prices are also on the high side, though that’s admittedly pretty common in Jackson. The reason this is still a 2-star review and not lower is because the food itself was genuinely excellent. The bison and elk lasagna was outstanding, and both the calamari and spaghetti with meatballs were delicious. The kitchen is clearly doing great work, but the inaccurate gluten-free information and the rough start to the service kept this from being the experience we expected.