Hoback Sports

Rented mountain bikes and paid for insurance with my kids. When we came to drop off bikes we were treated a bit like criminal, and told that they got a “report” of us “throwing” our bikes. When they inspected the bikes and found nothing wrong tried to walk it back to saying “throwing” means falling, but at the same time didn’t seem to ask to see if anyone fell and if everyone was ok. Be cautious renting, and if you do make sure you get insurance as they seem as though they are out to get their customers for extra costs. One of the worst customer experiences I have had renting bikes.

Got a full service in a brand new snowboard and the treated it like trash. Left over wax everywhere, scratched my brand new bindings and left clumps of wax on bottom side. Looks like he took five minutes to do it and then threw it into the pile of others.

Title: Deeply Disappointed by Customer Service Experience Rating: ★☆☆☆☆ I recently visited Hoback Sports with the simple intention of renting a couple of bikes for a peaceful ride with my young son. Unfortunately, our experience was marred by the shockingly rude behavior of one particular employee, Keenan. Although we had called ahead to confirm the availability of bikes, Keenan was less than eager to assist us. He approached our request with a condescending, 'know-it-all' attitude, making us feel unwelcome from the very start. His tone was not just unprofessional, but downright offensive. Even my 6-year-old son noticed Keenan's rudeness, summarizing it aptly, "He just seemed like a jerk." I couldn't agree more. Hoback Sports is asset to the community that I hope their customer service improves, especially in an industry that is fueled by passion and a genuine desire to help others enjoy sports

Had a great experience renting a couple road bikes for a day trip up to Jenny Lake. Kennan in the bike department spent a lot of time with us making sure our saddles were properly adjusted and we could clip in etc. very high quality bikes and service!

Great bike rental experience—was in and out and on my way in 5 minutes. The team was very helpful in showing me on a map the safest route to the bike path. Returning the bike was seamless as well. Would highly recommend!