Hoback Sports

I bought a clothing item and tried it the next day. It didn’t work well for me. Don let me exchange my purchase. Amazing customer service! The man that helped me the night before was very helpful too.

I never write reviews but customer service was terrible…. I demoed some Black Crows Atris (900$ skis) on the mountain and wanted to come into the store and check out the new ones. And ask a few questions about last years model…. First employee “Kat” was cool admitted she didn’t know the answer. Then introduced the ski “expert”. He completely blew me off …. Take your money elsewhere

There are many great bike shops around the country who provide excellent sale and service. Hoback Sports ranks in the top tier. While on an extended vacation this summer, I had the opportunity to visit three wonderful bike shops with great sales and service staff — Hoback Sports in Jackson, Wyoming, Elephants Perch in Ketchum, Idaho and University Bicycles in Boulder, Colorado. There are two highly knowledgeable and professional bike salesman at Hoback Sports, both with the first name of “Pat” — Pat S and Pat B — both of whom I cannot praise enough. They patiently worked with me to get a perfect match for an E Mountain Bike along with with great Black Kat pedals and Deity Copperhead 50mm stem (which enabled a perfect arm extension over the stock stem). Hoback has an excellent inventory and I was able to test ride a couple of Specialized E Mountain Bikes in two different sizes over a two day period. I have found it a rare experience over the last couple of years of being able to ride different bike options before purchase — for me, Hoback was a godsend in this regard. It is one thing to read the specifications for various bikes, as well as reviews, but while that is helpful, it is no match for actually riding the bike before purchase — Hoback Sports has an outstanding and extensive inventory of E Mountain bikes I was interested in — they provided an opportunity that heretofore was nonexistent. Kudos to Hoback Sports and both Pat S and Pat B.

I have been a patron of HS for almost 25 years and they have never disappointed. I dropped off a very sick road bike and my questions were courteously answered by Alan and TG. Surprisingly, the bike was repaired in just one day! Thanks to these fine professionals for their expertise! Whether winter or summer I know there's always some good advice and expertise awaiting just inside your front door!

Got a full service in a brand new snowboard and the treated it like trash. Left over wax everywhere, scratched my brand new bindings and left clumps of wax on bottom side. Looks like he took five minutes to do it and then threw it into the pile of others.