Hotel Terra Jackson Hole

3335 Village Dr, Teton Village, WY 83025, USA

Claim this listing to add a description and link to your website.

Best of Categories
  • LHH   Oct 01, 2022

    For close to $700-800 a night I would look elsewhere. They asked for a credit card to “hold” for any room items or damages accrued. They failed to mention they were also charging my card for another $250 that was “due,” despite me paying the full balance months prior. And apparently a $700 a night hotel room doesn’t come with working drains. We couldn’t use the tub in this hotel because the drain was broken and didn’t hold water. Look elsewhere, will not be staying here again.

  • Janelle L. McCain   Sep 16, 2022

    Gorgeous hotel. Staff was professional and attentive. My room was clean and ready upon arrival. Excellent dining experience.

  • Zippy DiDoDah   Sep 06, 2022

    DO NOT stay here. Firstly, we are paying more than $10,000 for 5 nights. We rented side-by-sides our first day here and couldn’t wait to get back to our room and shower and go for dinner. Unfortunately the hot water didn’t work for the building. My family and I had to take a cold shower, attempting to wash off 8 hours of dust from our earlier ride on the trails. We suffered through, got up in the morning to shower, hoping the water was warm and it was just shy of freezing. Today, we thought we would go horseback riding. I dropped my husband off on the river to fish with plans of going on a trail ride. However, as I researched terrible reviews, I quickly decided I didn’t want to chance anymore negative issues with this hotel. I called the concierge asking to cancel the horseback riding and she said it is not refundable. Katie is who I spoke with, but she had to get her manager Pam on the phone, so she called me back. Pam could use a course in customer service. She told me the horseback riding was non refundable, and when I told her I never was told that, she proceeded to talk over me. I have stayed in Teton Village several times. Do yourself a favor and stay at another hotel. Pam is rude and the hotel is run down. They give no apologies for their behavior. Fortunately my attorney son is with me on this trip.

  • Alexis Franklin   Jul 03, 2022

    This was by far my favorite hotel to stay at on my road trip. All of the staff was genuinely nice(not like fake smiles). Stayed in a 2 queen room with a jetted tub. The tub was amazing and we even booked 2 more nights because everything was perfect.

  • Elizabeth Sorrell   Oct 10, 2022

    Stayed here a few nights during the fall and had a great time. The service was excellent. From helping us find the perfect Yellowstone tour for our interests to problem solving when the car service was late, I can't say enough nice things about the staff. I would definitely stay here again.

cached 12/02/22 - 06:09:09 AM