Hotel Jackson

High end, service is above and beyond. The Fig restaurant is outstanding. The hotel staff are so helpful and make sure you are comfortable. The library room is enjoyable, with a fireplace, drinks, books and games. Hotel Jackson is so close to great bars, restaurants and high end shops.

This hotel exceeded our expectations! Everyone was so kind and we always felt taken care of. It’s the cleanest hotel we’ve ever been in! Great location, walkable to many delicious restaurants. They have shuttles to/from the mountain for skiing, and a locker to store your skis and boots.

Our experience with Hotel Jackson started off badly. When I booked the reservation I inadvertently included two nights that we would not be in town. Within two hours I called back to ask to remove two nights and I was told that I could not be refunded the two nights. Technically they were correct that before I finished the booking I was told I could not get a refund. But I was surprised given how expensive this hotel is. I love to stay at high end hotels and splurge on them when I can. Until my experience with Hotel Jackson I’ve never come across this hard-lined approach. We were disappointed to be notified post booking that they would be shutting down their restaurant during the days we would be staying there. When we arrived at the hotel there was no doorman to greet us. Instead he greeted us after we opened the doors to let ourselves in, offering to take our bags to our room. When we got off the elevator to our room, my son treated himself to one of the apples on the table outside the elevator. It was mealy and clearly well past its prime. When we opened the door to our room, we were greeted by a perfectly nice looking, but very small, room. It didn’t meet the standards that I expected based on the price: wobbly drawers, refrigerator only stocked with cream for the coffee, the cot they squeezed into the very limited space in our room was such poor quality that my thirteen year old was so uncomfortable that we ended up in the same bed. When we asked about the sauna we were told we had to book a reservation there. We understood why when we went to check it out. The “sauna” is a very small hot tub on a very small roof deck. Not big enough for more than 4 people (if not large people). Water temperature not nearly hot enough to enjoy in 30 degree outside temperature. While the hotel seemed almost empty, we somehow got booked in a room next to other guests. The walls were super thin and we were thankful that our neighbors went to bed early. To be fair, there were some positives. Our check in experience was very positive. Friendly and professional. The front desk staff, except for one slicked (dark) haired gentleman who came in and out of a small office only accessible through the very small gym, was consistently friendly. Except for our first (greeting) doorman experience (potentially attributable to being understaffed at that moment), the doormen were very friendly. The cleaning staff was excellent and showed up to turn down the bed and leave us a treat each night (a nice half bottle of red wine, delicious chocolates, some quality, insulated water bottles). The bathroom amenities (soap, shampoo, lotion) were all high quality. The shower water pressure was good.

The hotel itself was lovely. Clean, well-appointed room with all of the necessary amenities for a great stay; complimentary water, both still and sparkling; comfortable mattress, pillows and bedding; an electric fireplace, everything that one could need for the bathroom and well as incredible views from the balcony. The restaurant at the hotel, Figs, was also very good. We did one breakfast and one dinner and the food was excellent. They have a really cute library with a ton of books and the best ambiance. Do check it out. Also, the location is perfect for walking around town. The staff however was the icing on the cake. Absolute top tier employees at this hotel. The guys at the valet were immediately welcoming: there was Sutton, Whit, Cameron and Ben. Then at the front desk we were greeted by Bri’s warmth mixed with both familiarity and professionalism. We also had Taisiya a couple days and she too was wonderful. At Figs, our server both times was Binya, and he also was pleasant, informative and went above and beyond. There was a handwritten card in our room upon our arrival as well a bottle of Cabernet Sauvignon. On day 2, my birthday, we were surprised with another personalized and handwritten card, a dessert and a bottle of champagne. Special acknowledgement to house keeping. We didn’t get their names but every day our room was turned over to perfection, nothing missed and nightly we received a turn down service and surprise, a fresh water bottle on each night stand as well as a full bucket of ice. All in all, one of, if not our best ever hotel stay.

Helpful and friendly staff from concierge, front desk, room service, valet parking, and hotel bus driver. It is convenient to stay here as it's located right next to town square. You can walk around for shopping, restaurants, bars, and galleries. If you're going for a snow activity, there's a hotel bus to take you to the ski resort and back. The public bus station is one block away. The room is clean and quiet with a soundproof wall. There's a fireplace to keep you warm in the winter. The only thing to improve is the mini bar. It's way too plain for the price of the room, only water! I personally really like the library. Many great collections of Native American history and mountain books.