Four Seasons Resort and Residences Jackson Hole

I called this place to reserve a room instead of doing it from Expedia, only because we had a question about dog friendly rooms. I wish I never had done that (or good that I didn’t, because …) Amber on the phone was super friendly, I asked if they would give us a Mountain View with a deal so we book it with them instead of going through Expedia which I get points and have points to spend. She says hold on a second puts me on hold then cones with a deal, however a different view that I wasn’t asking for but I missed it, Booked it and hung up. The phone was on the speaker and we were driving 90 MPH, my wife said I got a valley view … Called back in 2 minutes after booking, Amber is not on her desk and no help from the other sales rep, had no idea, it felt like I’m talking to commission ppl that only care about their own stuff, she said she will call you back, No call after 20 mins, I call back and talk with another lady in cancellation, value view was never on my radar radar, ratter had a resort view for less, That lady was nice and cancelled the reservation and told me she will transfer me to Amber because I was still trying to give my business in the correct room, she comes back and says she will call you in 2 minutes. I waited maybe 30 minutes no call, at this point I was done, only my wife wanted to stay there and because of her I called back again, and I was trying to be nice and make a deal with Amber, otherwise Expedia would have done it anyways and with a deal, This was all a mistake from my side to call them, I always do my bookings without talking to a person, I thought it’s 4 Season right? The holly grails of horrid blah blah, But guess what? This location showed they are full of it. Anyways, last call I made suddenly Amber answers again, all bubbly and nice again, I’m like should we stay there when she hasn’t called us back? She listens to me but only that, and she says let me check the availability (they were all empty) and call you for sure, and she never calls back, Guess what? I’m not gonna be in 4 Seasons for life, we stayed at Teton Lodge and Spa, actually paid the same, and booked it l on the phone, no switch and bait, no fuss, none of that. And their rooms are right at the mountain not an obstructed view, I recommend you not to book this hotel based off their name, If that was how they treated us before we go in, god knows what we would have seen in there. On top of all of this, the directory guy is just pushing buttons, I asked him for a manager, sure, he sends me to automated system. How terrible of a Customer device? I’ve stayed in millions of hotels in the world, this service on the phone was equal to a motel down somewhere, only difference is that motels want your money, these guys didn’t. Snooty is the word.

Beautiful hotel!! Cozy and perfect place to ski. Troy at front desk was very sweet and everyone in valet was amazing. There was 1 particular spa Attendant inside the locker room who was very pleasant. Didn't catch her name but believe she was Asian. Would love to return.

STELLAR Experience. We cannot wait to return. The concierge team arranged every detail; from the moment we arrived until we (sadly) departed. Cannot say enough about this incredible property: The on site restaurant and bar were some of the best in Jackson Hole. The views, stargazing on the mountain, the ability to ski in and out... the pristine powder, and the family friendly ski school! Outstanding, impeccable service. Raving about their Après-Ski Cocktails by the fire... TREAT YOURSELVES if you are in Jackson Hole!

Absolutely loved our week in the 3 bedroom suite. Great service! We avoided the breakfast by cooking each morning in our room, which is the wisest decision because the DR at breakfast is notoriously slow. Dinner on the otherhand in the DR was excellent!

Great location, great mountain view. For a Four Seasons, overall service is not quite up to the same level as most of their locations - definitely a more laid back ski village vibe. Not bad, just different and more casual. Lots of kids running around and apparently they allow dogs as there were a few guests hanging out with them, so if that's not your thing, maybe a condo would be better. Food was excellent in both restaurants...Bison burgers were amazing. Cocktails in the Ascent lounge were great as well. Overall, great for friends and families... If your are looking for a quiet romantic stay, might not be your vibe in the common areas.