Flat Creek Inn

712 S Utah Valley Dr, American Fork, UT 84003, USA

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  • Ashley Sanders   Aug 11, 2021

    I stayed here in May. When Holiday Inn had signs all over stating masks required and that their hotels would have fully masked employees. We choose this hotel chain because the website made it seem as tho safety was a concern. I am a high risk American navigating a world that truly doesn’t care about me. I never felt more unsafe. No employee was masked, no employee asked any guest to put one on. An elderly lady, also high risk had a panic attack at the elevator because she was so over whelmed by the lack of compassion that even staff had. I got a call back from the manager and she said she had been working for home for a while due to the pandemic so didn’t know her employees were breaking the corporate rules….she refunded my money. I’m writing this now because the delta is raging. Do not stay here if you are high risk. It is not safe at all.

  • Luann Wiedenmann   Aug 09, 2021

    Very disappointed. The first room had fresh blood spot on comforter and it looked like the room wasn’t straightened up. The second room AC didn’t work. The spouts to the pump bottles in the shower were missing and not filled. There were stains on breakfast chairs. They are short staffed. They were advertising for housekeeping staff at $12/hour. Increase the hourly wage, please. This HIE needs HELP!

  • Brooke Davis   May 23, 2021

    This hotel is AMAZING, I had the best experience during my stay here. Our car broke down on our way to California and we ended up having to stay for three days. All of the staff were SOO nice and accommodating to anything we requested. They all were so happy and energetic and always going above and beyond for the guests. The housekeepers were amazing and did an amazing job on our room. Breakfast was great and so was the breakfast attendant. Angel and Riley at front desk were so kind and greeted me every time i walked by. I will definitely be coming back and staying here any time i drive through. I love this hotel 10/10 for me.

  • Mindful Love   Aug 11, 2021

    Shower would not turn on , bathtub plug broke. No water in the store 😕 but they finally stocked it. The rate was way too high for what wasn't offered. They said the pool was open when I checked in and it wasn't. The breakfast , burnt eggs and no coffee lids. Dirty mop used in the morning in front of the elevator door, coulda slipped. Good roll cart tho. Looked like lack of management, young people doing whatever pretty much. I'd like a refund

  • Jim Rolston   Aug 14, 2021

    Room was fine....except that this handicap room with a roll in shower was as far away as possible from the elevator. The roll in shower was in need of some repairs. The lever to lower the shower was gone. Plus, even though we were very careful, the shower flooded the bathroom floor. Breakfast...oh my goodness...hard room temp eggs, raw looking bacon. Toaster launches the bagley up and over the side. No other bread there. Juice was warm and served in a coffee cup, although there was no coffee. Stay away

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