First Interstate Bank

Quick, flexible, great mobile app and personal banking

I love this bank. Best customer service in town.

Since they got rid of the old staff and switched to all new staff at my local FI bank, it's gone downhill. I can never get anyone on the phone either, they just don't answer the phones.

Hard to get a hold of anyone; these people that work in this branch give more attention to people with money. They will leave you hanging for days without getting back to you.

On a Saturday afternoon, just before the drive-thru closed, I came through and made a last minute special request for something that is usually only done during regular Monday to Friday business hours and only inside the office. Wyatt was very helpful and went out of his way to do something that he could have easily simply declined with a stereotypical response that is common among customer service people. Instead, he chose to make the special effort and go above and beyond to make sure my needs were met.