First Interstate Bank

I love this bank. Best customer service in town.

Slowest bank I have ever been to. Sat at drive up 5 min before any acknowledgement.

Since they got rid of the old staff and switched to all new staff at my local FI bank, it's gone downhill. I can never get anyone on the phone either, they just don't answer the phones.

On a Saturday afternoon, just before the drive-thru closed, I came through and made a last minute special request for something that is usually only done during regular Monday to Friday business hours and only inside the office. Wyatt was very helpful and went out of his way to do something that he could have easily simply declined with a stereotypical response that is common among customer service people. Instead, he chose to make the special effort and go above and beyond to make sure my needs were met.

I have banked with F.I. for about 7 years and have always been blown away by their customer service. Working with a smaller bank is so much easier than the big names. Wanted to give a shoutout to Austin and Garritt at the Jackson branch for helping me resolve an issue I had this week. They both handled the situation quickly and courteously and did a great job representing the bank. Huge thanks to both of you.