Castle Rock Jackson

665 W Elk Ave, Jackson, WY 83001

  • J   Aug 01, 2023

    Floyd, Seth, Casey and crew are on top of things. I think they have a strong management team also- and can say that they are better than 90% of other dealer service dept’s out there. They fixed my Jeep and that is good, I will probably get my 100,000 tune up work done there. I was happy with the work they did and you should check them out. I Would go back there before seeing anyone else.....they made the Jeep, so I hope they know how to fix them better than smaller shops that do not handle the volume these folks do. Customer experience at Rocky Mountain Yeti, Jackson :5/5 overall.

  • Cliff Herring   Sep 21, 2023

    This Dealership is amazing. We broke down in Jackson and had our truck towed their. Thank you Casey in the Service Dept. for your help in getting us in the line up. Thanks to Darren for loaning us a truck to move our travel trailer. Shout out to Kolby for all of your help. Joe, you are now our favorite mechanic. Overall, 5 Star professionals taking care us!

  • Paige Lynn   Aug 28, 2023

    This place is ridiculous. I’ve called several time and left several messages. You guys are the worst people I’ve ever dealt with. I have no problem letting everybody I know how awful this experience has been. I was sold a warranty and pickup. Then when I needed to use the warranty which I purchased for a ridiculous amount of money, there was no contact info. Then I was given several incorrect contact numbers and had to find the contact info myself. Then when they denied my warranty claim twice you guys won’t help me at all, even when I know that this needed fix is on the warranty docs you gave me!!! Bogus and a waste of money. Never again will I associate with your company.

  • Jim Horinek   Sep 07, 2023

    First off, go see Christopher M if you are in the market for a new or used vehicle. He will no doubt get you taken care of and do so exceedingly well. Story Time: So I live in Oklahoma. Purchased my vehicle in 2019 from a local dealership that was owned by the same auto group as Rocky Mountain. Since that time the dealership changed hands to another owner. I was trying to track down warranty information about my vehicle. The dealership I bought it from, now under new ownership, tried but could not find the info. So they gave me the number to Rocky Mountain. I got Christopher on the phone and I am glad that I did. He was incredibly helpful. He found me the information I needed and emailed it to me. Took about two hours. I was floored. So think about it, if he is willing to do this for a guy in Oklahoma who has never been a client of his, who is very very unlikely to ever come to Wyoming to buy a car.....imagine the job he will do working for you to find your next car.

  • Jenn Willis   Sep 09, 2023

    Jake was amazing every step of the buying process. Worked with us over the phone so when we arrived my husband and I went for a test drive (we knew what we wanted), met Chris in finance and signed the papers. literally the easiest car buying experience I've ever had.

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