Castle Rock Jackson

Took a 2018 Ram 2500 in for a warranty emissions problem. I was told they wouldn't work on my truck unless I had an oil change and fuel filter change totalling over $500. I knew it didn't need either so I asked why and I was told the oil was at 7% life and the fuel filters had 6% left. I asked for my keys and went to check the vehicle computer myself. Oil was at 68% with the window sticker indicating almost 3000 mikes before the next change. Fuel filter life on computer had 25% left. When I confronted them about lying they diverted me to a slimey manager that continued to dance around the fact that they just tried to rip me off. The only reason they get 1 star is because the parts counter employees gave always been super nice and helpfull. If you value your hard earned dollar the don't spend it at Rocky Mountain Yeti.

We broke down in our Ram 3500 while visiting the area. We have a truck bed camper that we couldn't take off at the time. We had the rig towed in and they got to work on it the next day. They let us sleep in it overnight so we wouldn't have to get a hotel and Jessi gave us keys to a loaner vehicle at no extra charge. We were able to use the loaner vehicle to explore the Tetons and make memories while our truck was being fixed. They had it all done by closing and we were able to get on our way again. If you're in a pinch just call service and ask for Jessi.

After a terrible experience in Afton, we started taking our Wagoneer to Jackson for service appointments. Although they didn’t get grease marks all over the car, service appointments were always super long, the quickest being three hours for snow tire mounting, but we had six hour long appointments just to mount tires. The ‘best’ experience we had was three hours and we still ended up driving away and TPMS service light came on. After taking it to a different shop to get summer tires back on they brought us the faulty TPMS sensor which was cracked nearly in half, and we paid to have replaced. We bought a Grand Wagoneer in February, but when we initially tried to see it on the day it was posted to Jackson classifieds, they couldn’t find the car. Eventually they realized the sales manager had taken it on a personal trip. We came in another evening after work, and ended up buying the car. It hadn’t been detailed, so there was various trash around, crumbs and snacks on the floor, and the exterior was obviously dirty from winter roads too. After getting the paperwork done no one could find a key for the new car, but the car started so everyone figured the key fell between the seats or something, and we could just find it at home and they would order us a second key. The paperwork was finished after they had closed, but none of it accounted for appx. 2,000 miles that had been driven on the trip, which cut into the extended warranty and service contract that we also purchased. After some extensive searching on our part, we couldn’t find the key. They did find one at the dealership the next morning though, so they sent it to the Afton store (where we were given someone else’s loan documents with their personal information and SS numbers in addition to the key). Two employees there also looked for the key while I was there and were unsuccessful. A few days later the salesman stopped replying to my messages, so I called directly to ask about a second key. I was told ‘I think where we are on this car is we lost money, and technically you have two keys, so if you would like an additional one you’d have to purchase that.  I can get that ordered for you right now if you’d like’ then promptly denied saying that when confronted about it and said he would just have to speak to the sales manager. At this point we did have one key, but the other is apparently lost inside the car, which unfortunately means anyone that gets into the car can drive away with it. Despite having had the vehicle for I believe ~170 days, when we schedule an appointment for snow tires that we purchased from them, the shop had no record of the vehicle. That meant I had a five hour service appointment to take care of the active recalls and service maintenance that hadn’t been done, as well as another (unsuccessful) search for the key. I was told that before they order a new key they want to have a level 3 tech dismantle the console and other parts to look for it. The (possibly only) bright spot in our experience was Floyd saying that he didn’t want a tech who has been working all day and dirty inside the car looking for key, so we scheduled another appointment. I later called and explained that I didn’t want my car dismantled, but the Uconnect box needs service, so I’d still like to come in. I was told I could come at 2, so I drove the 1.5 hours to Jackson only for them to say I didn’t have an appointment and would need to reschedule and come back. At this point I called the GM and told him what had happened, which resulted in another terrible experience with the Afton store. Eventually we spoke to someone at Stellantis, who said the sales manager would reach out to us. He never did and nothing was ever resolved. We chose to cancel our service contract with them (the finance guy was awesome and even asked if we ever got that second key). It is clear that there are issues across all of their locations that they aren’t interested in resolving. We will never purchase another vehicle from them or support their business in any way.

Floyd at Yeti is a five star dude! He was friendly and professional while taking care of what I needed done on my truck. He took the time to educate me about things I will need to do with my truck's service in the future, but never tried to sell me something I didn't need now. I was very pleased with my Yeti service experience for my RAM 1500.

It was the first time ever buying a used vehicle without a test drive or even seeing it in person. I was searching for this earlier model for months. I called Tony at Yeti and he made it an easy process. The vehicle was everything he described it to be over the phone. Drove it 400 miles home my first time in the seat and love it. Thanks again!