Boot Barn

I live in Jackson and have been to this store many times and have had good service in the past. However, on Monday 5/24/21 around 11am, my boyfriend and I came to try on boots and we were completely ignored. The two associates working never even left the desk to help anyone, just chatted with each other the entire time. Considered asking if anyone was working that day. We couldn’t find the left shoe for a couple pairs and considered just going in the back to look for it ourselves. Very disappointed.

Friendly, personable and happy clerk's. Prices were very reasonable compared to others in area. Wife loves her purse and boots for Great Grandson.

This place has a lot of very nice western wear. I went in today, 12/28/2021, and picked out a very nice pair of Ostrich boots, a leather jacket and vest and a very nice black trench coat. I took it to the register and waited approximately 10 minutes. There was myself and one other couple as customers. I asked the other customer if they knew where anyone who works there could be and they had no idea. I went and looked in the back and saw now one. Went back to the register to stand by myself for a few more minutes. Finally, the other customer said he thought he saw someone walk past quickly towards the back. I went in the back again and knocked on the employee only door. A heavy set girl (cashier) was back in the storage area messing around with boxes. I asked her if she could please ring me up and she rudely replied "you're going to have to wait a while, I'm the only one here today". There was another man back there with her, so I assume he didn't work there? I told her "well, I've been waiting at the register for about 15 minutes now, so I'd say I've waited a while already". She told me I'd just have to wait longer, so I walked back to the cash register and put my items back where I got them and walked out. The register was still unattended when I left. I can't imagine that this is the norm or the place wouldn't stay in business. I had over a thousand dollars worth of merchandise which I intended on purchasing and I ended up walking out. I hope whatever she was doing in the back for 15+ minutes was worth that amount or more... On a side note, the other customer was shopping for boots for him and his son. I don't know if the girl ever bothered to help them or check them out, but I'd imagine she didn't.

Adam was amazing help. He asked me if I needed anything and helped me find the right pair of boots.

The team in this store was on it. We needed help and a bit of space. We tried on 20+ pairs of boots. The team all checked in on us and Breyton (sp?) made it his mission to fit my daughter’s boots. Some stretching they can do pre-sale, some has to be done post sale. He made it clear and did the right stretching of her larger foot boot and my kid loves her boots. Great job team! Thank you! The young man helping us was absolutely perfect. Well done.