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171 W 500 S, Salt Lake City, UT 84101, USA

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  • Brittany M   Jun 23, 2022

    Legitimately one of the worst experiences I’ve ever had a hotel. It’s a run down, unkept, and a gross place. Their room key machine was down. Which meant they’d have to let us in the room every time (I can’t all the way fault them for). Upon entering the room it was musty and absolutely disgusting. The entire floor had an extremely sticky substance all over it, so much that it felt like the soles of my shoes might come off trying to get off of it. The windows had several huge cracks in them with tape to “fix” them. Embarrassing, and no thank you. We left immediately, did not stay. Thankfully they refunded me. Or so I thought. They charged, refunded, then Charged me again days later. Horrible experience. Spend a few more dollars and stay elsewhere. They had no explanation as to why they double charged me. I’ve stayed at several comfort inns and none of them were like this. They make a bad name for the company.

  • Sean Fischer   Sep 05, 2022

    Bathroom had mold and rust all around including in the shower. Some electrical and plumbing looks DIY. The fridge was insanely loud and one of the wall lights was buzzing, so I had to turn off both. Bed was clean and comfortable. Front desk staff was chill and friendly. Location is good. Cleanliness over everything, so I wouldn't stay here again.

  • Carol Sargent   Jun 14, 2022

    Do not stay at this hotel! We stayed 1 night, May 26, 2022. Upon reviewing my credit card statement, I found a second posting for an additional night. I contacted the hotel directly and spoke with the manager. She stated that her records show that we extended our stay an additional night to include May 27. I told her we did not. I told her we checked out early on the morning of Friday, May 27 and stayed the night of May 27, 300 miles away in the Grand Tetons in Wyoming. I said to look at her records and she could see that we checked out on May 27. I also told her there is no way we extended, we had a room booked 300 miles away. I told her, if she wants I can email her our invoice showing we checked in at the hotel 300 miles away on the evening of May 27. She continuously stated her record shows we extended. I told her there was no reason why we would extend, we had a reservation for the nights of May 27 & May 28 booked 300 miles away. I then told her I can email you the other hotels reservation confirmation made several weeks earlier as well as the invoice showing we checked in there on May 27. Again, she continually stated that her record says we extended and she refuses to credit our credit card. I asked for her name, she responded goodbye and hung up. My wife tried to call back twice and know one would answer(I assume she had caller ID) This raises my mind as to how often this happens to other people at this hotel. My next step is to contact the better business bureau of Salt Lake City and dispute this “bogus/fraudulent” charge on my credit card. By the way, when we checked into our room the air conditioning wasn’t working . The clerk changed our room and said we have been having air conditioning issues. Again, I would caution staying at this hotel. Larry and Carol Sargent

  • anna rompage   Jun 03, 2022

    The staff was great, but the hotel has lots of issues - the AC was not working right so my room was hot & stuffy. The drain for tub was mostly blocked, so water backed up into the tub as I showered. The bar fridge made such a god awful buzzing sound that I had to unplug it. There was no drain plug for the sink. The bathroom & beds were clean but the room really needed a deep clean, lots of built up dirt around windows. The paint was dreary and sad. A number of guests are loud and obnoxious up until. 11 pm. Lastly, it’s about 2 blocks on the wrong side of the tracks, so walking to/from the downtown area at night felt a little sketchy I would expect this at a hotel charging $80/$90 night, but my room was nearly $150, and I feel quite cheated

  • Gwen Payton   Jun 18, 2022

    The staff is friendly and answering any of our questions kindly. Bed was amazingly comfortable The air conditioning kept room comfortably cool. It is an older hotel and it has a musty smell but bearable. Bath tub was stained from someone coloring their hair. Room was clean and comfortable. Not worth the price.

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