Big O Tires

Honestly this was the most amazing experience I have ever had at a tire shop!!!! Literally my wheel.was falling off. Ron's towing came and got me and recommended big O Tires. I can not Thank big O enough for the professionals and just the outright kindness they showed me. They new I had to get back to Moran for work that day and the did everything they could to make that happen. I would recommend them to anyone and everyone!!! Hats off to you Big O tires, Nikolai and the Store gm didn't catch his name. But forever grateful for the service and great attitudes.

No, I have not forgotten my poor experience here in 2023. Beware of getting scammed at this location! My car was shaking after hitting a pot hole, so I dropped it off here and requested a 4 wheel tire balance. When I returned, they told me that my tires were balanced and in good shape and then charged me for labor. The shaking did not subside, so I took my car to another shop for a diagnostic. I was informed by the other shop that my front wheel had an obvious flat spot and that the other wheels were not in balance. One wheel didn't have any weights on it at all. I don't think they put it on the rack at all! When I called them, they told me there was no way to prove it because of the time elapsed between the two appointments.

Shopping for tires was never easier than just calling the store and telling them what I was looking for . I explained where I live and how and where I drive my truck and the road conditions. I can easily schedule an appointment and lump it in with another task I have to do in Jackson. JD , the store manager is a super guy and treats his staff and his customers with respect, friendliness and professionalism. Having purchased a road hazard warranty was smart because driving in Wyoming.. well you know. Each time I need a tire repaired or replaced I was in and out. Great store and employees

Really came through for me in a time of need. My brakes burned coming down Teton Pass, to the point that I almost used a runaway truck ramp (I drive an SUV). When I made it to the bottom I desperately searched for somewhere to look at my breaks, not expecting to find much in this part of Wyoming. Big O was the only place I'd heard of. Gave them a call and they were incredibly friendly on the phone, saying to bring my car in immediately. After about an hour they took a look at my car and quickly let me know I needed new brake pads and rotors. They immediately replaced them and had me back on the road 5 hours after I arrived, with no appointment. The service was a bit pricey, but considering it was in Jackson, I was honestly expecting it to be more. The manager was informative, respectful, and extremely efficient; this is a busy location and he was juggling numerous tasks while still providing prompt, honest, and effective service to myself and the other customers. I got to see the Tetons and safely made it home without any more issues thanks to Big O's quick and effective service. If you experience a vehicle emergency while in Jackson, you can trust that Big O will quickly get you back on the road.

They damaged my rim. I took a tire to get patched about a month ago and they fixed it but they scratched the outer edge of it, they offered to pay for it to get resurfaced but said it would take about 3 weeks and that either i would have to drive on a spare wheel or drive another car for the time being. I shouldn't have to be doing any of that. I called them again and asked if they had a spare rim that i could use the guy said he was going to make some calls and call me back but he never did they didn't even have time to mount it back on which would've only taken them 5 minutes