Big Hole BBQ – Jackson

I ordered a half rack of pork ribs to go. Ribs were tender - but too salty for my kidneys. My wife also ordered a mixed plate consisting of chicken and beef briskets, which she found extremely tender and delicious. Food overall was good, but ease up on the salt

The food was decent. The wait wasn't too bad considering all the restaurants at the town square were packed. On the negative side our waiter seemed to have forgotten about us, we waited like 30 minutes before I went searching for him and got him to come help us. It was also odd that the waiter said the kettle chips would be good that day since they were only one day old when they aren't so good on days when the chips are like 3 days old.

I was impressed with our server. My son said she was new there (full time resident), I hope they keep her, she was busy and balanced it all. I would recommend staying away from the male server based off my observations and his interactions. I will be back, and the food and appetizers are good.

I wish I could put two different ratings above because my visit was really a story of two staffs: The front staff which interacts with the customers and the back staff which runs the kitchen. The kitchen team did an excellent job and deserves five stars! The BBQ was excellent and everyone in my party really enjoyed it. The brisket burnt ends was a table favorite. I got the Big Hole Burger which is topped off with chopped brisket. This hamburger was outstanding! It was cooked exactly the way I requested and the chopped brisket was exceptional. Now for the experience with the front staff. Frankly, I'd say they earned two stars at most. It started with putting our name in for a table. There was a number of parties waiting for a table. However, when I tried to put my name in I was informed about how long the wait should be but they weren't taking names. I was told that "they were trying to just keep things simple tonight". I tried to explain to him that when you have a line going out your door and no seating for those waiting for a table, the only people they were keeping things simple for with this scheme was themselves. It most definitely wasn't simple for their customers. It fell on deaf ears, of course. A couple of the waiting parties ended up leaving in frustration. What made it even more annoying was seeing about five tables that remained empty for about five to ten minutes before they started seating anyone. Regarding the rest of the front staff, they did have one really good waiter. Sadly, it wasn't ours. Our waiter never brought the ordered drinks. The adjacent area's waiter brought out our appetizers, went and got the drinks when notified that our waiter hasn't brought them yet, and he also brought out our dinners when they were ready. Our waiter never checked on our drinks nor provided any refills. We really didn't see him again until it was time to ask if it was going to all be on one check. So if our experience is typical, the food is outstanding and worth the visit. However, management really needs to improve the rest of the customer experience.

We got here at 5pm and waited for 40 minutes for the restaurant to open because they are short staffed, well it was worth the wait! We ordered the pulled pork sandwich, Mac and cheese, bread pudding and key lime pie for dessert. Everything was above expectations! The bread pudding is crusty on the edge with loads of pecans, the key lime pie has the Wright balance of sour and sweetness, creamy! Five stars.