Auto Tech

First Issue: I had Auto Tech do some brake work on my truck. I chose Auto Tech because they were the first shop that could get us in. Not long after they completed the brake work (about 50 miles of driving), the wheel fell off. See picture. To their credit, they worked with us to put the wheel back on. After fixing the wheel that had fallen off they made sure to tell us to come back after about a week or so they could make sure the lug nuts didn't come loose again (wish they would have told us this the first time). Second Issue: The carrier bearing broke. We paid Auto Tech to replace it. They used a carquest part. 6 months after putting the new carrier bearing in, it failed. They charged us to replace it a second time and again used a carquest part. Three weeks after the second bearing was replaced, it failed. Autotech told us that heavy trucks might require a part from the dealer (shouldn't we have used a Dodge part from the beginning?) After the second fail, they got the bearing from Dodge and it worked great. To their credit, they didn't charge us for the 3rd fix. After multiple visits the truck sat at autotech for weeks while we waited for the bearing issue to be totally resolved. Third Issue: We also paid autotech to replace the pitman arm which helps with steering. Three months after fixing the pitman arm, the steering wheel became very loose. I took the truck to another mechanic and they discovered that when autotech replaced the pitman arm they didn't tighten a bolt on the pitman arm down all the way and this is why the steering was loose. We had to pay the new mechanic to fix it. Autotech told me on numerous occasions that the truck is old and the front end needs replaced. Fair enough. However, the age of the truck has nothing to do with correctly tightening bolts or using the wrong parts. There are other mechanics in town with better reviews. Wish I would have done my homework before choosing Autotech.

We are two German runaways volunteering the world. That is why we bought this old Chevy Van in Seattle. 🗺🚌 Out of a sudden our engine died and we were in great concern if this would be the end of our world trip. Simply because we could not have afforded a new engine. Brian quickly found a free appointment for us and we felt in good hands from the beginning. After only three days we got the relieving call: The engine is absolutely fine. Only one generator had to be replaced. Such a good service has become very rare. Thank you very much for everything, Brian + Team! 🦅❤️‍🔥⚡️ PS: Meanwhile we made it down to LA – Mexico, here we come! Instagram | YouTube: @vagateers

WORST EXPERIENCE EVER I drop of my car in great shape with alternator problem and they said they can’t fix it after weeks. they had my car for 1 month and as a result they could not fix it. They couldn’t even put it back together. they gave it back my car as showed on picture. They make me ship my car to salt lake for service. They almost turn my car to the junk. Which I bought for 60 thousand dollars , which I saved for years. I definitely don’t recommend this shop to anyone. STAY AWAY

Levi absolutely saved my day. In fact, not just my day but he also saved my bank account! Broke down offroading outside Jackson on a road trip 1900 miles away from home. He was slammed busy, and it didn’t help that I drive some weird obscure vehicle without great parts availability. The hotels in Jackson are outrageous and I thought for sure between the repair and the cost to stay a few days I’d be screwed. Levi hooked it up. Less than 24 hours later I was back on the road for what I thought to be a more than fair deal! He even had a option for me to work with him on a warranty in case something happens after I’m back home. Seriously a great guy and you can tell he’s very knowledgeable about what he does. Happy to be finishing the trip!

My Touareg blew a driveshaft late on Thursday, and Levi at Auto Tech was able to get it back to me and up and running by mid-day Saturday. Mind you, I didn't get it into their shop until Friday afternoon, and they are closed on weekends. Truly a professional and quick turnaround. Never fun to have a big repair done, but they did it seamlessly and on a day their shop was closed. Very appreciative to the team here.