Jackson Hole Central Reservations

Jackson Hole Central Reservations is absolutely wonderful. While I haven't booked a vacation through them before, I have had the pleasure of interacting with them through Instagram and Facebook for one of their many giveaways. Extremely personable, very easy to talk to, and a wonderful experience all-around. Thank you guys for the awesome coffee mug! I will be putting it to good use this Winter. The next time we visit, we will be giving you a call!

I have used Jackson Hole central reservations two times for our winter trips. Kathy has helped me both times and she is amazing. We had several activities planned and we had absolutely no issues. Highly recommend.

Unfortunately we had a bad experience with Jackson Hole Central Reservations. We were told our lodge would have 4 beds plus a pull out couch/bed. When we arrived the lodge only had 2 beds and a pull out. Hotel Terra and Jhole Reservations did not have any interested in accommodating us although the manager from Jhole reservations acknowledged that a mistake had been made. They were under the impression our room was in fact going to have 4 beds and a pull out however it did not. Instead of working with us on it they decided to just ignore our phone calls after the 2nd day there. The skiing was phenomenal but we would not return to Hotel Terra or utilize Jackson Hole Central Reservations again. This was our groups 5th annual trip to Jackson in February of 2021.

I originally booked with JHCR because of the airline flight credit offer. We loved our hotel (Teton Mountain lodge) and dog sled tour. However, our flight out of Jackson was changed and we were never notified. JHCR booked my flight for me and picked my seats etc. we got the airport and our flight had already departed. When I called they told me it was the airline’s responsibility to notify me and the airline assured me they let JHCR know of the flight change. I have to stay another day in Jackson which incurred extra cost for transportation, food, etc. JHCR told me sorry they couldn’t help me find another room for this evening because they cannot book rooms in three days time or less. I booked a 6 night vacation with them totaling over $10,000, my flight got chanced and they simply cannot do one thing to help, no credit, no refund. No help with tonight’s stay. I will never book with this company again, proving their corporate policies far exceed any customer service.

Bedside getting $300 off each rt airfare, you pick your flight, where you want to stay and what you want to do and they book it for you. Since we don't ski, we chose the Jackson Hole Wildlife Safari. Everything was perfect!