Parkway Inn

The staff was great, and the room was fantastic. You will have yo pay for any snacks from the lobby, however, and the lobby itself is not open 24 hours. So if you choose this place be sure to arrive during office hours. Otherwise you may have some problems. The rooms had two entrances, though, one from the inside hallway, which can be accessed via the lobby and side doors. The other leads directly outside to the parking lot. So any after hour excursions will not prevent you from getting back into your room.

I'd like to first point out that my wife has stayed here multiple times over the years and highly recommended it. My experience for a first time stay was different. Granted there are things that the hotel has control over and can fix, but reviews are all based on our personal experience right? Checking in - The staff was great. We arrived a little early and left our bags with them. Once the room was ready they delivered our bags and called to let us know the room was ready. Night 1: Either a cab or maybe they drove, but a couple that were staying in the room next to us were wasted drunk. She kept yelling out A-hole very loud and I easily heard that he got so drunk he passed out at the bar, but she was yelling at him to get out of the car. Then he fell down getting into the room. She proceeded to yell at him in the room until about 1am. Couldn't hear him, but she was pretty vocal about the situation. Then about 5am, she was throwing up in the bathroom for at least 30 min. Night 2: The neighbor on the other side turned on his television and cranked the volume. It was vibrating our room, the people on the other side knocked on both the interior door and exterior door with no response, so they called the police. I talked with the officer at around 2:45am and they were in contact with the night manager. Then the TV was silent so I guess they either helped him turn it off or he did it on his own. Night 3: Found a bug on our sheet. We thought bedbugs were smaller than this so we killed it and somewhat dismissed it that night. In the morning we were waiting for our cab to the airport and saw pest control show up and entered the building. I was considering not posting this review, but after my wife was bit four times, and I reached out via their website to get a managers email with no response, here we are. Let's talk Pros: Walking distance to the shops etc a few blocks up was convenient, across the street from the bus stop area for the airport and the express to the mtn is great. The rooms are nice and it was clean, the staff was nice. Great value, but I guess you get what you pay for.

The service at this hotel was fantastic. The location was walking distance from everything including the bus to the ski mountain and airport. The staff allowed us a 30 minute late checkout with no charge because our flight was delayed. The rooms were clean and as pictured.

The room was fine, but getting to it was a little challenging. You have to climb a steep, narrow stairway off the lobby (no elevator, but it’s only a two story property). Our room had a balcony, but the room key wouldn’t open it; even after visiting the front desk to get new keys. Very difficult to adjust and maintain water temperature.

We enjoyed our stay at the Parkway Inn very much. It is a close walk to the square yet in a quiet location. The room was very nicely decorated and also clean. The front desk staff was very helpful and friendly. The exterior has been repainted and it looks great. We would definitely recommend staying here while in Jackson.