Fitzgerald’s Bicycles – Jackson

In town on vacation when I decided to replace the tires on my Trek gravel bike to a wider set so I could go on more single track and sandy conditions. Greta was very helpful in tracking down a larger set that would meet my needs. When the tires were installed they noticed the brake pads were also badly worn. Got those replaced as well. Very professional, friendly and eager to address my needs. I could not have asked for better service.

Greta set us up perfectly for our first family fat tire ride in the snow. We'll be back.

Super high-quality bikes. Great demo fleet. The team in there was really nice and accommodating. Ryan hooked us up with some perfect bikes for what we were doing

Really friendly staff, great puppies. Rented a fat bike and threw in the mitts and helmet for no extra cost. Fair pricing for the rental. Highly recommend. A great local shop!

Would give negative stars if I could. My service dog and I were assaulted by two large dogs as soon as I opened the door to the shop! What was worse was the workers, who obviously owned the mutts, did nothing about it. We were physically assaulted by one dog, brown in color, 4 times!!! I was holding my dog in my arms because their dogs wouldn't stop and they were climbing on me like that is what I was there for!!! No apology from anyone... What kind of humans run this place?!?! We just left and bought my $7000 bike at another local shop. Will never return here and will warn humans away. HORRIBLE HORRIBLE HORRIBLE experience. Shame on all of you. Despicable to allow your pets to attack my service dog and me, a human who requires a service dog. Just despicable. Love how we were assaulted and ignored the entire process (4 times over) by ALL employees present but then receive a response to this review within less than 30 minutes. Shows how little they care about actual customer service compared to what they want to show online. Two completely different worlds!